Need to better educate the customers on what to expect and timelines. First time buyers are very suspect and don't know the process. For instance the difference with paying with bitcoin vs Zelle. First 3 days I thought I just got taken. No response of understanding that it took time to complete.
Customer Support
Efectiveness
Attitude
Suggestions
While the customer service did respond to all open tickets. It would have been better to receive detailed information about timeline and expectation.
Suggestions
Need to better educate the customers on what to expect and timelines. First time buyers are very suspect and don't know the process. For instance the difference with paying with bitcoin vs Zelle. First 3 days I thought I just got taken. No response of understanding that it took time to complete.